|Text a Librarian|
Building on its already popular web-based two-way text messaging software platform, Text a Librarian’s new help desk software for libraries includes live chat, email, support tabs and widgets for receiving and responding to patron inquiries online or on-the-go. All new features will be added to Mosio’s Text a Librarian plans at no additional cost.Virtual reference and patron communication technologies in the past have been splintered across multiple providers, requiring the management of several vendors with no congruency in workflow, technical support or reporting. Mosio solves this problem by enabling librarians to receive and respond to website chats, text messages or emails efficiently via a single, web-based dashboard, ultimately providing patrons with access to the library wherever they are.
†The offers and trials information are password protected. Actual prices are confidential between the vendor and the consortium. For access contact Sarah Raley, Library Consortium Director, (951) 776-9788.